Sales Development Representative

General Summary:

The Sales Development Representative will prospect for new leads, qualify leads from marketing campaigns, set up appointments and grow the pipeline for the Sales Team. Through a multi-channel, outbound approach, you'll work tactically to reach decision-makers, articulate the value proposition and assess buying interest with targeted, prime prospects.

Position Responsibilities:

• Become an expert in Tech Rage IT solutions within your first two weeks, preparing to confidently initiate outbound calls.
• Utilize phone calls to identify and engage potential clients.
• Use provided scripts to guide conversations, ensuring consistency and professionalism in every interaction.
• Expect to make 100+ dials per day. Consistency is key to your success in this role.
• Schedule at least 1-2 high-quality appointments per week which sit with decision makers.
• Regularly scrub our database to remove incorrect, redundant, or outdated information.
• Be responsible for hitting established metrics, with clear expectations on performance.
• Efficiently assess inbound leads to determine their potential, ensuring only the most promising leads are passed on to the next stage.
• Maintain accurate documentation of all sales activities in our CRM, including calls, follow-ups, and lead qualification.
• Handle high-level objections and accurately qualify leads to ensure successful outcomes.
• Maintain up-to-date knowledge of our IT solutions and industry trends.
• Participate in required sales training and coaching to continually refine your skills.
• Follow all policies and requirements outlined in Job Description, Employment Handbook, Playbooks, Employee Agreements, Company Policies, etc.
• Other duties as assigned; nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Knowledge, Skills, and Abilities:

• Ability to make outbound phone calls.
• Proficient use of computers, including working on multiple applications and web browsers simultaneously.
• Excellent written and verbal communication skills.
• Self-motivated and self-starter individual with a desire to succeed.
• Ability to work independently and as part of a team.
• Outstanding problem-solving and time-management skills.

Preferred But Not Required:

• 1+ years of experience in Business-to-Business cold calling, inside sales or telemarketing
• Market knowledge of the Central Florida area
• Bachelor's Degree, preferably in Business Administration or a related field
• Knowledge or experience in selling Information Technology solutions

Employment Requirements:

• Being on time every day and good attendance
• 1+ years' customer service, retail, hospitality, or related experience combined
• Subject to a criminal background check
• Ability to schedule reference calls with previous managers prior to an offer
• Monday-Friday during 8:00am - 5:00pm
• Ability to work out of our Winter Springs office
• Successfully pass pre-employment verification check

Pay: Hourly Base + performance-based bonuses and promotional incentives. Actual earnings may vary based on performance.

Promotion:

• Career development/growth opportunities based on performance.

JOB DEMANDS:

• Must be able to remain in a stationary position sitting the majority of the time. 100%
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures in reports; viewing a computer terminal; extensive reading.
• Talking. Expressing or exchanging ideas by means of the spoken word. The person in this position frequently communicates to other workers orally and in writing.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers in order to operate a computer or other office equipment.