1. Navigate to https://support.techrageit.com/login
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2. Sign in with your own Microsoft credentials.
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3. Choose from one of the following Support options:
- Report a Problem
- Request Setup or Changes
- Ticket Status
Report A Problem
1. Click on Report a Problem when you need help with something already installed or previously working.
2. Select the type of problem from the options. Fill out the form to submit a Support Ticket.
3. Once the form is completed, click Submit. A popup with your Support Ticket number will appear on the bottom right corner of the screen.
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Request Setup or Changes:
1. Click on Request Setup or Changes when you need to make changes to something already installed or create a new setup (e.g., a new employee email account).
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2. Select the type of setup or change from the options. Fill out the form to submit a Support Ticket.
3. Once the form is completed, click Submit. A popup with your Support Ticket number will appear on the bottom right corner of the screen.
Ticket Status:
1. Select either the Open, Closed or Waiting Status, to learn the status of your Support Ticket.
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2. To enter additional comments or attach a file, click the respective Support Ticket. Click Send to submit the information.
3. To review the Support Ticket history, click Details.
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4. If the issue or request is no longer needed, select the appropriate option from the dropdown.
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